Refund policy

Eturn and Refund Policy

1. Our Commitment
We hope you enjoy your shopping experience. If you are not completely satisfied with your purchased item(s), we offer a straightforward return service.

2. Return Window
You may request a return within 15 days of receiving your item(s).

3. Return Conditions

Items must be unused, unwashed, and in their original condition.
Items must have all original tags and packaging attached.
As customized products are not regular stock items, they are not eligible for return.
4. Return Process

Contact Customer Service: Send an email to [Your Email Address] with your order number and the reason for the return.
Confirmation & Ship-back: Our customer service team will reply within 1-2 business days to confirm the return address.
Packaging & Shipping: Please securely pack the item(s) and ship them back to the provided address.
Refund Processing: Once we receive and inspect the returned item(s) and confirm everything is in order, we will process your refund to the original payment method within 5-7 business days.
5. Shipping Costs
Return shipping costs incurred for personal reasons (e.g., changed mind, unsuitable style) are the buyer's responsibility.
If the return is due to our error (e.g., wrong item sent) or a quality issue with the product, please contact customer service to discuss the return or refund options. 
6. Exchanges
If you wish to exchange an item (e.g., for a different color), please place a new order for the desired item directly on our website and return the original item following the return process outlined above. This ensures you receive the correct item as quickly as possible.