Warranty Policy

The warranty covers verified defects in materials or workmanship that occur during normal residential or commercial use within the stated product specifications.

Covered issues may include:

• Failure of an integrated LED light source or internal driver.
• Electrical or functional failure under normal operating conditions.
• Manufacturing defects affecting normal product operation.
• Missing or defective components reported after delivery.

The warranty does not cover:

• Normal wear, ageing, fading or cosmetic changes that do not affect operation.
• Damage caused by incorrect installation, wiring or maintenance.
• Use with an incorrect voltage, dimmer, driver or electrical system.
• Damage caused by misuse, impact, accidents, abuse or unauthorised modification.
• Water, moisture, dust or corrosion damage where the product was used beyond its stated IP rating.
• Damage caused by fire, flooding, lightning, power surges or other external events.
• Labour, removal, installation, electrician or contractor charges.
• Products purchased from an unauthorised third-party seller.
• Problems caused by failure to follow the supplied instructions.

Contact XiaozheShop before returning any product. To help us review your claim, please provide:

1. Your order number and the email address used for the order.
2. The product name and quantity affected.
3. A clear description of the problem.
4. Clear photographs and, where helpful, a short video showing the issue.
5. Installation details, voltage information or test results when requested.

Additional information may be required to confirm the cause of the problem and determine whether it is covered by this policy.

After the claim has been reviewed and approved, XiaozheShop may, depending on the product and circumstances:

• Provide troubleshooting or remote technical guidance.
• Send an appropriate replacement component.
• Replace the affected product with the same or an equivalent product.
• Offer another reasonable resolution when replacement is unavailable.

Any replacement product or component remains covered for the remaining period of the original warranty.

Please do not return a product before receiving confirmation and return instructions from XiaozheShop. Unauthorised returns may not be accepted.

When a covered defect is confirmed, we will explain the applicable replacement or return arrangements. Customers may be responsible for shipping costs where the issue is not covered by the warranty.

Warranty claims are separate from our 15-day return policy. Please refer to our Return & Refund Policy for change-of-mind returns and other return conditions.

XiaozheShop provides product information and remote support. We do not provide on-site installation, inspection, repair or electrician services.

Electrical products should be installed and tested by a qualified professional in accordance with local electrical codes and the product instructions. Installation and labour expenses are not included in the product warranty.