Frequently Asked Questions

After checkout, you will receive an order confirmation by email or text message. If it does not arrive, check your spam folder and confirm that the contact information entered at checkout is correct.

Contact us as soon as possible. An order may be changed or cancelled before fulfillment or dispatch. We cannot guarantee changes after processing has begun.

Once dispatched, the order must normally follow our return process.

Available payment methods are displayed securely at checkout and may vary by country or region.

Payments are processed through Shopify and authorized payment providers. XIAOZHE does not normally directly store your complete payment-card number or security code.

Yes. Email us the product link, required quantity, voltage, destination and project schedule. We will review availability and the applicable options.

We ship to countries and regions available for selection at checkout. Availability may depend on the destination, product, package size, weight and carrier coverage.

Shipping is calculated according to the destination, weight, dimensions, product category and selected service.

Free standard shipping may be available for eligible orders over US$199 or selected lightweight products. It is not available for every product or destination.

The final shipping charge is shown at checkout.

In-stock products are normally processed within 3–5 business days.

International standard transit usually takes approximately 10–15 business days after dispatch. Delivery dates are estimates and are not guaranteed.

We will send tracking information after dispatch, where available. Tracking may take 24–48 hours to become active.

You may also visit our Track Your Order page .

International orders may be subject to duties, VAT, taxes or customs fees. Unless expressly included or collected at checkout, these charges are the customer’s responsibility.

Products may ship separately because of availability, package size or warehouse arrangements. Separate packages may have different tracking numbers and delivery dates.

You may request a standard return within 15 days of receiving your order. For split shipments, the period begins after receipt of the final item.

It must be unused, uninstalled and in its original condition, with the original packaging, accessories, manuals, mounting hardware and included components.

Email info@xiaozhetech.com with your order number, product and reason for return. We normally respond within 1–2 business days with instructions and the approved return address.

Do not return products to the address printed on the original parcel without authorization.

Customers normally pay return shipping for unwanted, non-defective products.

For verified damaged, defective or incorrect products, XIAOZHE covers the approved return or replacement shipping.

Approved refunds are issued to the original payment method within 5 business days after inspection. Your payment provider may require additional posting time.

Contact us within 48 hours where reasonably possible. Include the order number, clear photos or video, shipping label and outer packaging.

The 48-hour reporting period helps with carrier investigations and does not limit applicable consumer rights.

No. To purchase a different product, colour or specification, place a new order and return the original eligible product through our return process.

Read our Return & Refund Policy .

Consider the room dimensions, ceiling height, furniture size, mounting location and intended use.

If uncertain, send us the product link, room dimensions, ceiling height and a photograph of the space.

• 2700K: soft and warm for relaxing spaces;
• 3000K: warm white for living and dining areas;
• 4000K: neutral white for kitchens and offices;
• 5000K–6000K: cooler task or industrial light.

Available colour temperatures vary by product. Select only from the options shown on the product page.

Watts describe power consumption. Lumens describe visible light output. Compare both values when evaluating brightness and energy efficiency.

CRI, or Colour Rendering Index, describes how accurately a light source displays colours. Higher CRI lighting can provide more natural-looking colours.

Bulb inclusion varies by product. Integrated LED fixtures contain a built-in light source. Fixtures using replaceable bulbs may or may not include a bulb.

Check the product page for the bulb base, maximum wattage, voltage and package contents.

A light is dimmable only when the product page specifically states that it supports dimming. A compatible dimmer, driver or bulb may also be required.

An incompatible dimmer may cause flickering, noise, limited range or damage.

Only use a fixture in a wet or outdoor location when its product page states a suitable IP rating and intended installation environment.

A qualified electrician should confirm suitability for the exact installation zone.

An IP rating describes protection against solid objects and water. For example, IP65 generally indicates dust protection and resistance to water jets under specified test conditions.

It does not mean the product can be submerged.

Minor differences may occur because of screen settings, photography, lighting, production batches and natural variations in glass, metal or other materials.

Hardwired ceiling lights, pendants, wall lights, spotlights and other electrical fixtures should be installed by a qualified local electrician.

No. XIAOZHE does not normally provide on-site installation. Manuals, videos and one-to-one remote product guidance may be available.

Remote guidance does not replace installation or inspection by a qualified local electrician.

• Type 2: common in Europe and other regions;
• SAE J1772: used by many North American EVs;
• NACS: used by compatible Tesla and other vehicles.

Vehicle brand alone does not confirm compatibility. Check the charging port and vehicle specifications before ordering.

No. Compatibility depends on connector type, vehicle charging capacity, charger output, voltage, electrical phase and installation.

Actual charging speed depends on the vehicle’s onboard charger, electrical supply, circuit capacity, supply phase and charger configuration.

A higher-rated charger does not guarantee the vehicle will charge at that full output.

Requirements depend on the charger. A 7kW model is commonly associated with a suitable single-phase supply, while certain 11kW and 22kW models may require three-phase power.

Always follow the exact product specifications and obtain approval from a qualified electrician.

Hardwired EV charging equipment should be installed, tested and commissioned by a qualified local electrician.

The electrician must confirm circuit capacity, cable size, grounding, protective devices and compliance with local rules.

XIAOZHE does not normally provide on-site installation. Manuals and one-to-one remote product guidance may be available upon request.

Remote guidance does not replace professional on-site installation or electrical safety testing.

Outdoor suitability depends on the exact model’s IP rating, temperature range and installation instructions.

A qualified electrician should confirm the location and protection requirements.

No. Smart functions vary by model. Only rely on Wi-Fi, app control, scheduling, adjustable current, monitoring or RFID when the feature is specifically stated on the product page.

This depends on the model. Some chargers can perform basic charging without internet access, while Wi-Fi or an app may be required for remote control, monitoring, updates or other smart features.

Cable inclusion and length vary by product. Check the product page for the connector, cable length and package contents.

Adjustable current is available only on models that specifically support it.

Current settings must remain within the limits established by the charger, vehicle, circuit and qualified installer.

• Vehicle brand, model and model year;
• Charging-port or connector type;
• Destination country;
• Local voltage and electrical phase, if known;
• Preferred charging power;
• Required cable length;
• Required app, Wi-Fi, RFID or scheduling features.

Final electrical suitability must be confirmed by a qualified local electrician.

• Eligible indoor and outdoor lighting: 5-year limited warranty;
• Candle warmers, night lights, LED strips, drivers and power supplies: 3-year limited warranty;
• Eligible EV charging equipment: 5-year limited warranty.

Check the product page and our Warranty Policy for exact coverage.

Subject to applicable law, exclusions may include improper installation, unsuitable voltage, incompatible equipment, power surges, misuse, accidents, unauthorized modification, normal wear or failure to follow instructions.

Provide your name, order number, product model, description of the issue, relevant photos or videos and installation or voltage information where applicable.

After verification, an appropriate solution may include troubleshooting, remote guidance, replacement components, a replacement product, a refund or another applicable remedy.

We normally respond within 1–2 business days. Service hours are Monday–Friday, 9:00 AM–6:00 PM (GMT+8), excluding public holidays.