Lighting & EV Charger Installation Support
Essential preparation and safety information for XIAOZHE lighting and EV charging equipment. This page provides general product guidance and does not replace professional installation.
Important Safety Information
Hardwired lighting and EV charging equipment should be installed, tested and commissioned by a qualified local electrician in accordance with the product instructions and applicable electrical and building regulations. Do not install or use a damaged product.
Choose Your Product Type
Installation preparation varies according to the product, electrical supply and location.
Lighting Installation
Check fixture dimensions, voltage, mounting surface, wiring, dimming compatibility, suspension height and environmental rating.
EV Charger Installation
Confirm connector type, charger output, voltage, phase, circuit capacity, grounding, protection and installation location.
Before Installation
Complete these checks before any installation work begins.
Inspect the Package
Check the product and accessories for damage or missing components. Do not install a damaged product.
Confirm Specifications
Compare the product label and manual with the ordered voltage, power, connector and other specifications.
Check the Location
Confirm dimensions, mounting strength, clearance, cable route, weather exposure and operating environment.
Use a Qualified Electrician
Arrange professional installation according to local electrical and building requirements.
Lighting Installation Preparation
Always follow the instructions supplied with the individual fixture.
Ceiling Lights
Confirm that the junction box, bracket and mounting surface can securely support the fixture.
Pendant Lights
Check ceiling height, suspension length and clearance above tables, counters and walkways.
Wall Lights
Confirm mounting height, cable position, direction and clearance around doors and furniture.
Downlights & Spotlights
Confirm the cut-out or bracket, driver location, ceiling clearance and intended beam direction.
Outdoor Lights
Confirm the IP rating and use appropriate weather-resistant electrical connections.
High Bay Lights
Confirm the mounting structure, suspension hardware, safe working load, height and secure cable routing.
Professional Installation and Commissioning Required
EV charging equipment can create a significant continuous electrical load. Installation suitability must be assessed at the property by a qualified local electrician.
Electrical Supply
Confirm voltage, frequency, single-phase or three-phase supply and available electrical capacity.
Dedicated Circuit
The electrician should determine the required circuit, breaker, cable size and protective devices.
Grounding & Protection
Grounding, leakage protection and other safety measures must comply with local requirements.
Installation Location
Confirm mounting strength, cable reach, ventilation, weather exposure and protection from impact or flooding.
Vehicle Compatibility
Confirm Type 2, SAE J1772 or NACS and the vehicle’s maximum AC charging capacity.
Final Testing
The installer should complete inspection, configuration, commissioning and operational safety testing.
One-to-One Remote Product Guidance
Our team can help clarify product information before or during installation.
Remote guidance cannot inspect the electrical system or installation site and does not replace the professional judgment of a qualified local electrician.
Installation FAQ
Common questions about installation and product support.
Does XIAOZHE provide on-site installation?
No. XIAOZHE does not normally provide on-site installation. One-to-one remote product guidance, manuals and videos may be available upon request.
Can I install a hardwired product myself?
Hardwired lighting and EV charging equipment should be installed by a qualified local electrician in accordance with applicable regulations and product instructions.
Are mounting accessories included?
Included accessories vary by product. Check the individual product page and package contents before installation.
Can a pendant cable or chain be shortened?
Some pendant and high bay fixtures allow height adjustment, while others do not. Check the product specifications before making any adjustment.
Can an EV charger be installed outdoors?
Outdoor suitability depends on the exact model’s IP rating, operating range and installation instructions. A qualified electrician should confirm the location.
Do all EV chargers require Wi-Fi?
No. This varies by model. Some chargers can provide basic charging without internet access, while Wi-Fi may be needed for remote control, monitoring, scheduling or updates.
What should I do if components are missing?
Do not begin installation. Contact us with your order number, product name and clear photographs of the product, package and received components.
Does the warranty cover installation damage?
Damage caused by improper installation, incompatible voltage, unsuitable wiring, unauthorized modification or misuse is generally not covered, subject to applicable law. Review our Warranty Policy for complete terms.
Need Installation Support?
Send us your order number, product name, installation country and clear photographs of the product or installation area. For EV charging equipment, also include the vehicle model, connector type, local voltage and electrical phase if known.
Contact Support