Contact information
Last updated: September 2, 2026
Thank you for visiting XIAOZHE. If you have questions about our products, orders, shipping, returns, warranties, or remote product guidance, please contact our customer service team.
When contacting us about an order, please include your order number and a brief description of your question.
WhatsApp / WeChat
+86 158 1311 2005
Customer Service Hours
Monday–Friday, 9:00 AM–6:00 PM (GMT+8), excluding public holidays.
Response Time
We normally respond within 1–2 business days. Response times may be longer during public holidays or periods of unusually high request volume.
Business Address
XIAOZHE
3002 Sungang East Road
Shenzhen, Guangdong 518023
China
Please do not send returns to this address without prior authorization. The approved return address may be different from our business address or the address printed on the original package.
To request a return, please contact us first and follow our Return & Refund Policy.
Installation Assistance
XIAOZHE does not normally provide on-site installation services.
Installation guides, videos, and one-to-one remote product guidance may be available upon request. Hardwired lighting, EV charging equipment, and other electrical products should be installed by a qualified local electrician in accordance with applicable electrical and building regulations.
You may also submit a message through our Contact Us page.
