XIAOZHE · Customer Care
Information about shipping eligibility, processing times, delivery estimates, tracking and international orders.
Last updated: September 2, 2026In-stock products are usually processed within 3–5 business days.
Standard international transit usually takes approximately 10–15 business days after dispatch.
Contact our team for tracking, delivery or product assistance.
We ship to the countries and regions available for selection during checkout.
Please provide a complete and accurate shipping address, including the recipient’s name, telephone number, postal code and any necessary apartment or unit number.
If a destination cannot be selected at checkout, we are currently unable to ship to that location.
Shipping charges are calculated according to the destination, package weight, dimensions, product category and selected shipping method.
Free shipping is not available for every product or destination. Eligibility and the final shipping charge will be displayed at checkout before payment.
We will not add undisclosed shipping charges after an order has been placed.
International orders may be subject to import duties, taxes, customs clearance fees or other charges imposed by the destination country.
Unless expressly stated as included or collected at checkout, these charges are not included in the product price or shipping charge and remain the customer’s responsibility.
XIAOZHE does not control or determine the amount charged by local customs authorities.
If a product becomes unavailable after an order is placed, we will contact you and offer an alternative product, a revised dispatch date or a full refund.
International standard shipping usually takes approximately 10–15 business days after dispatch.
Delivery times are estimates and are not guaranteed. Customs inspections, severe weather, public holidays, carrier disruptions, remote destinations or circumstances outside our reasonable control may cause delays.
After your order has been dispatched, we will send a shipping confirmation email containing the tracking number and tracking link, where available.
Tracking information may take 24–48 hours to appear after the carrier receives the package.
If tracking has not updated after 48 hours, contact us at info@xiaozhetech.com .
Products from the same order may be shipped separately because of product availability, package size or warehouse arrangements.
When an order is divided into multiple shipments, separate tracking information may be provided for each package. You will not be charged additional shipping fees solely because we divide an order into multiple shipments.
Please inspect your order as soon as it arrives.
If a product arrives damaged, defective or incorrect, please contact us within 48 hours of delivery where reasonably possible and provide:
After verification, we will arrange an appropriate solution, which may include replacement parts, a replacement product or a refund.
For verified damaged, defective or incorrect products, XIAOZHE will cover approved return or replacement shipping costs.
Reporting a problem within 48 hours helps us investigate it with the carrier. This reporting period does not limit any rights available under applicable consumer protection laws.
Please check that the expected accessories, mounting hardware and instructions are included when your package arrives.
If any component is missing, contact us within three days of delivery where reasonably possible. After verification, we will send the missing component without an additional product or shipping charge.
Customers are responsible for providing a complete and accurate shipping address and contact number.
If delivery cannot be completed because of an incorrect or incomplete address, an unreachable recipient, refusal of delivery or repeated failed delivery attempts, the customer may be responsible for applicable return, storage, redelivery or reshipping charges.
If you notice an address error, contact us immediately. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
If tracking shows no movement for an extended period or you believe a package has been lost, contact us so that we can open an investigation with the shipping carrier.
If the carrier confirms that a package was lost in transit, we will provide an appropriate replacement or refund.
If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbours, the building reception and the local carrier.
If a package is refused or remains unclaimed and is returned to us, any refund will be processed after the returned product has been received and inspected.
Actual return shipping, customs, storage or carrier charges may be deducted from the refund where permitted by applicable law, unless the refusal resulted from a damaged, defective or incorrect product.
Our products do not normally include on-site installation services.
Hardwired lighting, EV charging equipment and other electrical products should be installed by a qualified local electrician in accordance with the product instructions and applicable electrical and building regulations.
Installation guides, videos and one-to-one remote guidance may be available upon request. Remote guidance does not replace professional on-site electrical installation.
For information about return eligibility, return shipping and refunds, please review our Return & Refund Policy .
If you have questions about shipping, delivery or tracking, please contact our customer service team.
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