Return & Refund Policy

We want you to be satisfied with your purchase from XiaozheShop. If you are not completely satisfied, you may request a return in accordance with the conditions below.

You may request a return within 15 days of receiving your order. If an order is delivered in multiple shipments, the return period begins when you receive the final item in that order.

EU customers may also exercise their statutory right of withdrawal in accordance with applicable consumer protection laws.

To qualify for a standard return, the product must:

• Be new, unused, unwashed and uninstalled.
• Be in its original condition.
• Include the original packaging, accessories and mounting hardware.
• Include all instructions and other supplied components.
• Include the order number or valid proof of purchase.

Products that have been installed, altered, damaged after delivery or returned with missing components may not qualify for a full refund.

Products made to the customer’s specifications or clearly personalized are not eligible for return unless they arrive damaged, defective or incorrect. This exclusion applies only where permitted by applicable law.

These conditions do not limit your rights regarding products that arrive damaged, defective or incorrect.

1. Email info@xiaozhetech.com with your order number, the product and the reason for return.
2. Our customer service team will respond within 1–2 business days with return instructions and the approved return address.
3. Securely pack the product and all included components in the original packaging.
4. Use a trackable shipping service and retain the shipping receipt and tracking number.

Returns sent without prior authorization may be delayed or refused. Do not send a return to the address printed on the original parcel without contacting us first.

For the return of an unwanted but non-defective product, the customer is responsible for the return shipping cost.

If a product arrives damaged, defective or incorrect, XiaozheShop will cover the approved return or replacement shipping cost.

EU customers exercising their statutory right of withdrawal will receive a refund of the standard outbound delivery charge originally paid where required by applicable law. Additional charges for expedited or premium delivery are not refundable unless required by law.

Please inspect your order after delivery.

If a product arrives damaged, defective or incorrect, contact us as soon as possible at info@xiaozhetech.com and provide:

• Your order number.
• Clear photographs or videos of the product.
• A photograph of the shipping label.
• Photographs of the outer packaging and any visible damage.

After verification, we will arrange an appropriate solution, which may include replacement parts, a replacement product or a refund.

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5 business days. Your bank or payment provider may require additional time to post the refund to your account.

Original outbound shipping charges are not refundable for standard returns unless required by applicable law.

We do not charge a restocking fee for approved returns.

Deductions may apply if a returned product shows handling beyond what is reasonably necessary to inspect it, has been installed or damaged after delivery, or is returned with missing components, where permitted by applicable law.

We do not offer direct exchanges.

If you would like a different product, size, colour or specification, please place a new order and return the original product by following the return process above.

Damaged, defective or incorrect products may qualify for a replacement after verification.

You may request to cancel an order before it has been fulfilled or dispatched.

Contact us immediately at info@xiaozhetech.com or submit a request through your customer account. We cannot guarantee cancellation after an order has entered processing.

Once an order has been dispatched, it cannot be cancelled and must be handled through the standard return process.

You may log in to your customer account to submit a return or cancellation request:

www.xiaozheshop.com/account

If you checked out using only a phone number, use the link provided in your SMS order confirmation.

For return, refund or cancellation questions, contact:

• Email: info@xiaozhetech.com
• Customer service hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)
• Response time: Within 1–2 business days