Warranty Policy

Global Warranty Commitment (Warranty Policy)

I. Core Warranty Promise

We provide a Global Limited Warranty for all our products, with the warranty period varying by product series:

1. Outdoor Lighting Series: 5-year warranty

2. Indoor Lighting Series: 5-year warranty

3. Creative/Decorative Lighting: 1-year warranty

4. Lighting Parts & Accessories: 3-year warranty

The warranty period is automatically activated from the date your order is marked as delivered. Our goal is to provide you with standardized technical support and repair services, wherever you are in the world.

II. Warranty Coverage Details

✅ Situations Covered by Warranty:

• Material or Workmanship Defects: Manufacturing quality issues that arise under normal use conditions.

• Performance Failure: The product fails to perform its core advertised functions.

• Component Failure: Damage to components due to non-human causes.

⚠️ Special Considerations (Specific to Cross-Border E-commerce):

• Voltage & Compatibility: Damage caused by using voltages, power sources, or plug adapters not specified in the product design is not covered. Please ensure correct adaptation to your local standards.

• Software & Content: Regional version differences in pre-installed software or lack of localized language support are not considered defects. Digital content licenses may be region-restricted.

• Modification & Certification: Any unauthorized modification, firmware alteration, or tampering to adapt the product for the local market will void the warranty immediately.

❌ Situations NOT Covered by Warranty:

• Damage incurred during international shipping (please inspect upon delivery and claim with the carrier).

• Malfunctions resulting from failure to follow the user instructions (including environmental conditions, cleaning methods, etc.).

• Normal performance degradation of consumables (e.g., batteries, filters).

• Cosmetic wear and tear, or minor imperfections allowable under the consumer laws of the sales country.