Returns & Refunds Policy

January 27, 2026

Return and Refund Policy

Last updated: August 19, 2026

1. Our Commitment

We want you to be satisfied with your purchase from XIAOZHE. If you are not completely satisfied, you may request a return in accordance with the conditions below.

2. Return Window

You may request a return within 15 days of receiving your order. If an order is delivered in multiple shipments, the return period begins when you receive the final item in that order.

EU customers may also exercise their statutory right of withdrawal in accordance with applicable consumer protection laws.

3. Return Conditions

To qualify for a standard return, the product must:

Be new, unused, unwashed, and uninstalled;
Be in its original condition;
Include the original packaging, accessories, mounting hardware, instructions, and other included components;
Include the order number or proof of purchase.

Products that have been installed, altered, damaged after delivery, or returned with missing components may not qualify for a full refund.

Products made to the customer’s specifications or clearly personalized are not eligible for return unless they arrive damaged, defective, or incorrect. This exclusion applies only where permitted by applicable law.

These conditions do not limit your rights regarding products that arrive damaged, defective, or incorrect.

4. How to Start a Return

To request a return:

Email info@xiaozhetech.com with your order number, the product you wish to return, and the reason for the return.
Our customer service team will respond within 1–2 business days with return instructions and the approved return address.
Securely pack the product and all included components in the original packaging.
Send the package using a trackable shipping service and retain the shipping receipt and tracking number.

Returns sent without prior authorization may be delayed or refused. Please do not send a return to the address printed on the original parcel without first contacting us, as the approved return address may be different.

5. Return Shipping Costs

For returns involving an unwanted but non-defective product, the customer is responsible for the return shipping cost.

If the product arrives damaged, defective, or incorrect, XIAOZHE will cover the approved return or replacement shipping cost.

EU customers exercising their statutory right of withdrawal will receive a refund of the standard outbound delivery charge originally paid, where required by applicable law. Additional charges for expedited or premium delivery are not refundable unless required by law.

6. Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If a product arrives damaged, defective, or incorrect, contact us as soon as possible at info@xiaozhetech.com and provide:

Your order number;
Clear photos or videos of the product;
A photo of the shipping label;
Photos of the outer packaging and any visible damage.

After verification, we will arrange an appropriate solution, which may include replacement parts, a replacement product, or a refund.

7. Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5 business days. Your bank or payment provider may require additional time to post the refund to your account.

Original outbound shipping charges are not refundable for standard returns unless required by applicable law.

8. Restocking Fees

We do not charge a restocking fee for approved returns.

Deductions may apply if a returned product shows handling beyond what is reasonably necessary to inspect it, has been installed or damaged after delivery, or is returned with missing components, where permitted by applicable law.

9. Exchanges

We do not offer direct exchanges.

If you would like a different product, size, colour, or specification, please place a new order and return the original product by following the return process above.

Damaged, defective, or incorrect products may qualify for a replacement after verification.

10. Order Cancellations

You may request to cancel an order before it has been fulfilled or dispatched.

To request a cancellation, contact us immediately at info@xiaozhetech.com or submit a request through your customer account. We cannot guarantee cancellation after an order has entered processing.

Once an order has been dispatched, it cannot be cancelled and must be handled through the standard return process.