Returns & Refunds Policy

1、Core Commitment

Our Promise to You At [xiaozhe], your satisfaction is our top priority. We want you to love the way your home looks with our lighting. If for any reason you are not completely satisfied with your purchase, we are here to help.
We offer a 15-day return policy. You have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

✅ Conditions for Accepted Returns:

• The product is in brand new, unused condition.

• The original packaging is intact and undamaged, with all accessories included.

• Tags and labels are not removed.

• The original order number and proof of purchase are provided.

❌ Conditions for Non-Accepted Returns:

• Customized/personalized products.

• Products returned beyond the specified return time window.

2. How to Start a Return

To start a return, you can contact us at [info@xiaozhetech.com]. If your return is accepted, we’ll provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Package and Ship Back

• Place the item, all accessories, and the original packaging into a sturdy box.

• Clearly mark the RMA number on the outside of the package.

• Ship it back using a traceable shipping service.

3. Damaged or Defective Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately (within 48 hours of delivery) so that we can evaluate the issue and make it right.

For defective items: We provide free return shipping and will offer a full refund or a free replacement.

Warehouse Inspection
Our warehouse will complete a quality inspection within 3-5 business days of receiving the return.

Refund Processing

• Upon successful inspection, the refund will be issued to the original payment method within 7-10 business days.

• Once we’ve received and inspected your return, we will notify you and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

 

4、Alternative Solutions

        To reduce the logistics time and environmental impact of international returns, we offer the following alternatives:

• Partial Refund & Keep the Item: For minor imperfections or items that do not affect usability, you may apply for a partial refund (up to 50% of the item's price).

5、Frequently Asked Questions (FAQ)

• Q: How long does the entire return process take?
  A: An international return typically takes 15-25 business days in total, depending on the shipping speed from your country/region.

• Q: In what currency will my refund be issued?
  A: Refunds will be issued in the original payment currency. Exchange rate fluctuations may cause slight variations in the amount reflected in your bank account.

• Q: How can I track my return status?
  A: You can track the real-time status of your return by logging into your account, from "Requested" to "Refund Completed."

• Q: What if my return package gets lost during transit?
  A: Please ensure you use a traceable shipping service and keep the receipt. If the package is lost, we will assist in handling the matter based on the carrier's investigation results.

6、Environmental Initiative

      We encourage "responsible returns." If not necessary, please consider our alternative solutions. For every successfully avoided unnecessary international return, we will donate $1 to an environmental organization.

7、Policy Update & Contact Information

       This policy was last updated on [2026/03/15]. If you have any questions,        please contact our international customer service team via:

• Email: info@xiaozhetech.com (response within 24 hours)

• Online Chat: The customer service icon at the bottom right of the website (supports multiple languages including English and Chinese)

• Phone/WhatsApp/WeChat +86 15813112005  (Weekdays 9:00-18:00 GMT+8)