Return Policy

一、Core Commitment

We are committed to providing you with a 7-day worry-free return service (counting from the date you receive the item). Regardless of your country/region, we strive to make the return process simple and transparent.

✅ Conditions for Accepted Returns:

  • The product is in brand new, unused condition.

  • The original packaging is intact and undamaged, with all accessories included.

  • Tags and labels are not removed.

  • The original order number and proof of purchase are provided.

❌ Conditions for Non-Accepted Returns:

  • Customized/personalized products.

  • Products returned beyond the specified return time window.

二、Return Process (Simplified 4-Step)

Step 1: Request a Return
Log into your account → Go to "My Orders" → Select the item you wish to return → Fill out the return reason → Generate a Return Merchandise Authorization (RMA) number.

Step 2: Package and Ship Back

  • Place the item, all accessories, and the original packaging into a sturdy box.

  • Clearly mark the RMA number on the outside of the package.

  • Ship it back using a traceable shipping service.

Step 3: Warehouse Inspection
Our warehouse will complete a quality inspection within 3-5 business days of receiving the return.

Step 4: Refund Processing

  • Upon successful inspection, the refund will be issued to the original payment method within 7-10 business days.

  • Customs duties will be handled in accordance with customs regulations and the laws of your country.

三、Special Terms for Specific Countries/Regions

  • European Union regions: In accordance with EU consumer protection law, you have the right to a 14-day no-questions-asked return.

  • Select regions in the USA: We provide local return drop-off points (please contact customer service for specific addresses).

  • Australia: Returns that comply with Australian Consumer Law will receive priority processing.

四、Alternative Solutions


        To reduce the logistics time and environmental impact of international returns, we offer the following alternatives:

  • Partial Refund & Keep the Item: For minor imperfections or items that do not affect usability, you may apply for a partial refund (up to 50% of the item's price).

五、Frequently Asked Questions (FAQ)

  • Q: How long does the entire return process take?
    A: An international return typically takes 15-25 business days in total, depending on the shipping speed from your country/region.

  • Q: In what currency will my refund be issued?
    A: Refunds will be issued in the original payment currency. Exchange rate fluctuations may cause slight variations in the amount reflected in your bank account.

  • Q: How can I track my return status?
    A: You can track the real-time status of your return by logging into your account, from "Requested" to "Refund Completed."

  • Q: What if my return package gets lost during transit?
    A: Please ensure you use a traceable shipping service and keep the receipt. If the package is lost, we will assist in handling the matter based on the carrier's investigation results.

六、Environmental Initiative


      We encourage "responsible returns." If not necessary, please consider our alternative solutions. For every successfully avoided unnecessary international return, we will donate $1 to an environmental organization.

七、Policy Update & Contact Information


       This policy was last updated on [Year/Month/Date]. If you have any questions,        please contact our international customer service team via:

  • Email: info@xiaozhetech.com (response within 24 hours)

  • Online Chat: The customer service icon at the bottom right of the website (supports multiple languages including English and Chinese)

  • Phone/WhatsApp/WeChat +86 15813112005  (Weekdays 9:00-18:00 GMT+8)